Cookie Policy

This Cookie Policy explains how Lumina Furnish uses cookies and similar technologies when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

1. What Are Cookies?

Cookies are small text files that websites place on your computer, tablet, or mobile device when you visit them. They are widely used to make websites work more efficiently and provide a better user experience. Cookies contain information about your visit and preferences, helping us personalize your experience and improve our services.

Similar technologies include web beacons, pixels, localStorage, and sessionStorage, which serve similar purposes. When we refer to "cookies" in this policy, we include all these related technologies that help enhance your browsing experience on our furniture and lighting website.

2. Why Do We Use Cookies?

We use cookies to enhance your furniture shopping experience and provide personalized service:

• Ensure our website functions properly across all devices and browsers
• Remember your design preferences, favorite products, and viewing history
• Provide personalized product recommendations based on your interests
• Improve website performance and loading speeds
• Analyze popular products and design trends to enhance our catalog
• Remember your cookie consent preferences and communication settings
• Enable social media sharing and integration features
• Measure the effectiveness of our marketing campaigns and content
• Provide customer support through chat and help desk features
• Prevent fraud and ensure secure browsing of our showroom

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled. They include:

• Cookie Consent: Remembers your cookie preferences and consent choices
• Session Management: Maintains your browsing session and contact form data
• Security: Protects against cross-site request forgery and security threats
• Load Balancing: Ensures optimal website performance and availability
• Error Prevention: Helps prevent and diagnose technical issues

Performance and Analytics Cookies

These cookies help us understand how you use our website so we can improve performance:

• Website Analytics: Tracks popular products, page views, and user behavior
• Performance Monitoring: Monitors loading times and identifies technical issues
• User Journey Mapping: Understands how visitors navigate our furniture catalog
• Device Optimization: Optimizes display for different devices and screen sizes
• Search Improvement: Enhances our product search and filtering functionality

Functional and Personalization Cookies

These cookies enhance your experience by remembering your choices and preferences:

• Design Preferences: Remembers your favorite styles, colors, and materials
• Product History: Saves recently viewed products and comparison lists
• Contact Information: Pre-fills forms with previously entered information
• Regional Settings: Remembers your location for relevant product availability
• Accessibility Settings: Maintains custom display and accessibility preferences

Marketing and Advertising Cookies

These cookies help us deliver relevant content and measure campaign effectiveness:

• Interest Tracking: Builds profiles based on furniture and lighting interests
• Retargeting: Shows relevant Lumina Furnish ads on other websites
• Social Media Integration: Enables sharing and tracks social media interactions
• Campaign Measurement: Tracks which marketing channels drive showroom visits
• Content Personalization: Customizes website content based on your preferences

4. Specific Cookies We Use

5. Third-Party Cookies and Services

We work with trusted third-party services that may place cookies on your device to enhance your experience:

Analytics and Performance

• Google Analytics: Website analytics, user behavior tracking, and performance monitoring
• Google Tag Manager: Managing and deploying marketing and analytics tags
• Hotjar: Heatmaps and user session recordings to improve user experience
• Google PageSpeed Insights: Monitoring website performance and loading speeds

Content and Functionality

• Google Fonts: Web font delivery and display optimization
• YouTube/Vimeo: Embedded product demonstration videos
• Customer Support Widgets: Live chat and help desk functionality
• Map Services: Interactive showroom location maps

Social Media and Sharing

• Facebook Pixel: Social media advertising and conversion tracking
• Instagram Integration: Displaying furniture and design inspiration from our social media
• Pinterest: Enabling product sharing and design inspiration boards
• Social Sharing Buttons: Allowing you to share products with friends and family

Marketing and Advertising

• Google Ads: Displaying relevant furniture ads across the Google network
• Facebook Ads: Retargeting and lookalike audience creation
• Email Marketing Platforms: Newsletter and campaign tracking
• Affiliate Networks: Tracking referrals from design and furniture blogs

6. How to Control Cookies

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

Through your browser settings, you can:

• Block all cookies from all websites
• Block cookies from specific websites or domains
• Delete all existing cookies
• Block all cookies
• Allow all cookies
• Block third-party cookies
• Clear all cookies when you close the browser

Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to accept or decline the use of cookies. You can change your preference at any time by clearing your browser data or by contacting us.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: